Reasons and Factors

It’s hard to find  solid people with great work ethics with a strong set of skills. It’s even harder to keep them around. A big factor: your company’s ability to execute flawlessly.

The 2018 Operational Excellence Report reveals many hidden costs to operational problems, staff retention being one of them.

42% of workers surveyed report searching for new jobs due to frustrations with their company’s operational performance.

14% of them admit being so vexed at poor operations that they quit.

But employee satisfaction isn’t the only gap we discovered in our research. There is also a significant disparity between the views of managers and workers.

Some of our other key findings are:

  • 50% of non-managers felt that having plans that change continuously was the biggest challenge to completing projects, compared to just 34% of managers.
  • Half of all respondents believe work is done “across too many systems”.
  • Half of all managers and 33% of non-managers report feeling anxiety over new processes or process change.
  • More than 80% of Millenials and 75% of Gen Xers admit to either becoming disengaged with work or searching for a new job out of frustration over the lack of operational efficiency at work.
  • Women are less likely than men to feel their suggestions for improvements in the workplace would be considered or implemented by management.

With our mission of making teams insanely productive, we wanted to fully understand the challenges workers and management face in achieving Operational Excellence. More than that, we hope these insights empower others, leaders and contributors alike, to examine and improve their own operations.